Before you start…

What makes the ACCENTUM True Wireless so unique?

Answer:

Immerse in all-day audio with ACCENTUM True Wireless. The ultra-comfortable, ergonomic design and long-lasting battery life ensure extended listening pleasure. Guaranteed uninterrupted sound with up to 8 hours of playback time and 20 additional hours in combination with the charging case. TrueResponse acoustic technology delivers the typical Sennheiser sound, which can be personalized via the 5-band EQ and Soundcheck of the Smart Control app. Hybrid ANC combats noise, and Transparency Mode ensures instant adaption to the environment. With Bluetooth 5.3 and LE audio compatibility, customizable touch controls and dual mics, ACCENTUM True Wireless is a very versatile sound companion for all-day listening.


What are the key features of the ACCENTUM True Wireless?

Answer:

Outstanding All-Day Comfort: Designed for extended listening comfort based on ergonomic in-ear research.

Superior Sound Quality: TrueResponse acoustic technology for the unmistakable Sennheiser sound, customizable via the Smart Control app for a personalized sound journey.

Effective Noise Cancellation: Hybrid Active Noise Cancellation provides an immersive listening experience and blocks out distractions in any environment.

Extended Battery Life: Up to 8 hours of playback time, extendable to 20 hours with the charging case for uninterrupted all-day audio.

Versatile Charging Options: Convenient Qi-wireless or USB-C charging options for the charging case to keep you powered up effortlessly.

Transparency Mode: Instantly perceive the surroundings without removing the earbuds for situational awareness.

Cutting-Edge Wireless Technology: Bluetooth 5.3 compatibility and Bluetooth LE Audio for advanced connectivity, including Auracast wireless audio.

Dual Mic Call Quality: Dual Mics on each earbud for versatile, high-quality calls that can be used together or independently.


Does the ACCENTUM True Wireless feature the TrueResponse Transducer?

Answer:

Yes, ACCENTUM True Wireless is equipped with the TrueResponse transducer. The 7 mm dynamic driver developed by the audio experts at Sennheiser ensures outstanding sound.

There are also advanced options that allow you to customize the sound to your individual preferences. In addition to the internal audio EQ, you can select predefined audio presets such as Bass Boost or use the Soundcheck function to help you find the perfect EQ preset.

To learn more about the German-made TrueResponse transducer, use the following link: https://www.sennheiser.com/newsroom/engineered-for-goosebumps


I work, commute, and travel a lot. Is the ACCENTUM True Wireless a good device for on-the-go?

Answer:

ACCENTUM True Wireless is designed to provide a great sound experience in any situation and to ensure maximum comfort thanks to its ergonomic design. With advanced features such as Hybrid Active Noise Cancellation (ANC), adjustable Transparency Mode and outstanding all-day battery life, ACCENTUM True Wireless is the perfect on-the-go sound companion. Our anti-occlusion system minimizes discomfort when walking and talking by compensating for air pressure fluctuations in the ear canal when ANC is used.


Can the ACCENTUM True Wireless suppress ambient noise with ANC (Active Noise Cancellation)?

Answer:

ACCENTUM True Wireless features the latest Hybrid Active Noise Cancellation (ANC) technology. Whether you’re listening to music on the street, on the train or in a busy café, ACCENTUM True Wireless' effective ANC system takes on noisy environments so you don’t have to interrupt your listening. The advanced system uses microphones on the outside and inside of the earbuds to detect and block out ambient noise. Hybrid ANC has no negative impact on sound performance (i.e. the ANC system does not cause additional noise) and optimizes comfort (i.e. the ANC system does not cause pressure on the ears).

If you want to be aware of your surroundings, activate the Transparency Mode to hear outside noises in an instant without having to remove your earbuds. The level of transparency can be set in the Smart Control app.


Does the ACCENTUM True Wireless feature the latest Bluetooth technology?

Answer:

ACCENTUM True Wireless is Bluetooth 5.3 compliant (Class 1) and supports an industry-leading reliable and stable Bluetooth connection. In addition to standard Bluetooth connectivity, it also supports the new Bluetooth LE audio protocol and Auracast.

Furthermore, the ACCENTUM True Wireless features Bluetooth connection management, which makes it easy to switch between audio sources.


Which Bluetooth codecs are supported by ACCENTUM True Wireless?

Answer:

ACCENTUM True Wireless supports the following Bluetooth codecs: SBC, AAC and aptX Standard. The advanced audio codecs (such as AAC and aptX) provide Hi-Fi audio so you can enjoy the uncompromising listening experience you expect. Thanks to support for the new LE Audio standard, ACCENTUM True Wireless also supports the new Bluetooth codec LC3.


What is so special about the ACCENTUM True Wireless design?

Answer:

Designed based on extensive ergonomic in-ear research, ACCENTUM True Wireless guarantees exceptional, long-lasting comfort. The soft silicone ear tips fit securely in the ear canal and provide extra comfort that feels good even during long listening marathons. The ergonomic shape also ensures excellent handling - from inserting and removing the earbuds to operating the touch controls. For its unique design, ACCENTUM True Wireless has also received the Red Dot Design Award.


How long is the battery life of ACCENTUM True Wireless earbuds?

Answer:

ACCENTUM True Wireless delivers up to 8 hours of playback time. Using the charging case, the earbuds can be charged on the go for a total of 28 hours of playback time.


How do I charge the earbuds and the charging case?

Answer:

The earbuds are charged automatically as soon as they are placed into the charging case. The case itself can be charged either via a USB-C cable or via Qi wireless charging.

Via USB-C, ACCENTUM True Wireless is fully charged after approx. 1.5 hours. Furthermore, you can get one additional hour of playback time with just 10 minutes of charging time. Qi wireless charging can extend the charging time compared to USB-C charging.

However, due to the 28 hours of total playback time, charging the ACCENTUM True Wireless is rarely necessary.


What are the options to individualize the sound to your personal preferences?

With ACCENTUM True Wireless and the Smart Control app, there are several intuitive ways to customize the sound. Once setup is complete, all EQ parameters are stored in the earbuds, so the personalized sound is available with any music source.

Sound customization features of the ACCENTUM True Wireless:

Built-in equalizer (EQ): specific audio frequency ranges can be boosted, cut or left unchanged to individualize the sound

EQ Presets: select predefined audio presets such as Bass Boost and Podcast mode

Soundcheck: helps you to find the perfect EQ preset


Can I change the assignments of the touch controls?

Answer:

Operation is brilliantly intuitive thanks to the customizable touch controls that allow the user to set their preferred way of controlling audio, calls or activating voice assistants such as Google Assistant or Apple Siri.

The left and the right earbud can have different control assignments, which can be easily changed using the Sennheiser Smart Control app.

Although customization is made easy, the default touch control assignments have been created to provide an intuitive option for users who want to control music, calls and voice assistance.


Can I use one single earbud as a stand-alone device?

Answer:

To make use even more comfortable, ACCENTUM True Wireless offers the possibility of using the left and the right earbud separately. This can be useful in various situations - for example, if you need to be aware of your surroundings while making an important phone call, or if you need to charge one of the earbuds during a call. You can decide dynamically whether you want to use both earbuds or only one.


How do I access the voice assistant?

Answer:

Users can activate a preferred voice assistant such as Google Assistant or Apple Siri by a convenient tap gesture on the earbuds. The voice assistant selection depends on the specific smartphone configuration. Via the Sennheiser Smart Control app, the user can customize this control so that any touch gesture can be used to select the voice assistant and, if preferred, access to the voice assistant can be disabled.


Are the ACCENTUM True Wireless waterproof?

Answer:

The ACCENTUM True Wireless earbuds have a splash-proof design for all weather conditions. They have been successfully tested to IP54*, which means they are splash-proof and can be used in the rain. However, they should not be submerged under water, worn in the shower or rinsed under running water. Wet earbuds should be wiped dry with a cloth before putting them back into the charging case.

The charging case is not tested for waterproofness.



What kind of product quality tests are carried out to ensure the Sennheiser product reliability?

Answer:

All Sennheiser products are intensively tested for product quality and reliability. Our quality tests include several mechanical, electrical, thermal and chemical tests, e.g., drop and fall tests, tests for dust and splash resistance, UV color resistance, scratch and abrasion resistance, chemical resistance, battery safety, ESD, RF/Bluetooth stability and interference and many more.

These tests allow us to validate the product for reliability and robustness so it lasts a long time even under difficult conditions. Even if something happens to your product, you are covered by our 2-year warranty.


Can I connect to more than one Bluetooth device at the same time (so-called “Bluetooth Multipoint Connection”)?

Answer:

You can pair ACCENTUM True Wireless with up to six different Bluetooth devices. The earbuds save these pairings and remember them.

Thanks to the Multipoint connect function, ACCENTUM True Wireless can be connected to two of these paired devices simultaneously, e.g. to play music from one Bluetooth device and easily switch to another Bluetooth device without setting up a new Bluetooth connection.

Within the Sennheiser Smart Control app, you can get an overview of the paired Bluetooth devices and manage your Bluetooth connections.


Can I use ACCENTUM True Wireless without the Sennheiser Smart Control app?

Answer:

Yes, in general you can use ACCENTUM True Wireless without the Sennheiser Smart Control app to listen to music, make phone calls and access the voice assistant. We recommend using the Smart Control app as it further enhances your experience with various additional personalization options such as adjusting the audio EQ, configuring the Transparency mode or customizing the touch controls. The Smart Control app also allows you to receive the latest firmware updates.

To learn more about the Sennheiser Smart Control app, please use the following link: https://www.sennheiser-hearing.com/smartcontrol


How can I access the Sennheiser Smart Control app in case I do not have access to the app store?

Answer:

The Sennheiser Smart Control app is available in the Android Play Store and iOS App store.

In case you want to download the app directly, please use the following download link (for Android only): https://firmware.s-consumer-cloud.com/redirect/getSmartControl.html


Are the batteries replaceable?

Answer:

The batteries of the earbuds and charging case cannot be exchanged.

ACCENTUM True Wireless uses embedded, high-quality rechargeable Li-ion batteries that have been intensively tested and qualified to meet the highest international quality standards. They are sealed inside the housing to ensure a high level of robustness and tested to IP54 for splash and dust resistance.

The earbuds are built to last for a long lifetime, and we offer replacement parts and a 2-year global warranty program.*


* Except USA, Australia, New Zealand, Brazil – see more at www.sennheiser-hearing.com/warranty-conditions


Which ear tips are included in the box?

Answer:

The improved ergonomics of ACCENTUM True Wireless guarantee exceptional all-day wearing comfort. Sennheiser's most compact earbuds come with a choice of 4 sizes of ear tips (XS, S, M, L) to help keep the earbuds securely in place.

It is recommended to use the correct ear tip and ear fin size to form a perfect sealing within the ear-canal for an optimal listening experience. With the Sennheiser Smart control app, you can perform an earbud fitting test that checks the correct sealing of your device.


Where can I find further product information about ACCENTUM True Wireless?

Answer:

Further information, such as a downloadable user manual, can be found on the ACCENTUM True Wireless product page from Sennheiser in the “Downloads” section: https://www.sennheiser-hearing.com/accentum-true-wireless


What is the benefit of the new Auracast feature and how do I use it?*

Answer:

Auracast is a new way to share and stream audio and is based on the enhanced capabilities of the new Bluetooth LE Audio standard. You can access Auracast streams in public areas, similar to Wi-Fi, and create a private Auracast channel to stream your own audio content. So there can be open, freely accessible streams or closed streams. There are many use cases where Auracast creates a beneficial user experience. Here are some examples:

Bluetooth audio streaming from a notebook or smartphone to multiple receivers

Improving the audio quality in an auditorium by transmitting the speaker's voice to the audience

Guided tour information systems in museums

Streaming public announcements at airport gates or train platforms to your headphones

No muted television in waiting halls or gyms

Enhancing the sound or providing an additional voice channel in theaters or cinemas

At multistage festivals, you can check the music on the individual stages in real time


Please refer to the following web page for more information: https://www.bluetooth.com/auracast



When will Bluetooth LE Audio be available?

Answer:

Bluetooth LE Audio will be available via a firmware update later this year. Therefore, please make sure to always install the latest firmware update via the Sennheiser Smart Control app. As soon as this feature is unlocked, you will receive a notification via our Sennheiser Smart Control app.